Responsible Gaming Policy

Gambling should be entertainment, not a way to make money or solve financial problems. Westhavenly only lists operators that hold a current UK Gambling Commission licence, which requires them to offer tools that help players stay in control – but staying in control is ultimately a personal responsibility, and it is worth knowing the warning signs and the free support available.

Signs to watch for

• Spending more time or money on gambling than you planned to.
• Chasing losses, or gambling to escape stress, boredom or other problems.
• Borrowing money, or neglecting work, study or relationships because of gambling.
• Feeling irritable or anxious when trying to cut back.

If any of this sounds familiar, it is worth taking a break and reaching out for support.

Tools every licensed casino should offer

• Deposit, loss and wager limits you can set on your own account.
• Time-out and self-exclusion options, from 24 hours up to several years.
• Reality checks that show how long you have been playing.
• Easy access to your deposit and betting history.

Free, independent support

These organisations are independent of any casino operator and free to use:

• GAMSTOP – a free service that lets you self-exclude from all UK-licensed online gambling sites at once.
• GamCare – the National Gambling Helpline, live chat and free support and counselling.
• BeGambleAware – information, self-assessment tools and free treatment referrals.
• Gordon Moody – residential and outpatient treatment for serious gambling addiction.
• Safer Gambling Standard – independent accreditation for operators’ player-protection practices.

Under-18s

Every casino listed on Westhavenly is restricted to players aged 18 and over. If you are concerned that someone under 18 has access to a gambling account, contact the operator directly and consider installing parental control software such as GamCare’s recommended filtering tools.